Privacy Policy

Products and Services Covered

This Privacy Policy applies to all of the following products and services operated by TeaHouse Media:

• Backstage Bots website — this website (documentation, information, and account linking).
• MultiMuse — Discord bot for character/muse profiles, proxy posting, and roleplay tools.
• StageHand — Discord bot for server tools (dice, scenes, indexes, lore, quests, automation, and related features).
• Groupie — Discord bot for text-to-speech (TTS) in voice channels and related settings.

Scope of This Policy

This Policy describes our privacy practices for User Data collected through the Backstage Bots website ("Sites") and the Discord bots MultiMuse, StageHand, and Groupie (together the "Services"), as well as when you interact with us and provide User Data.

Please read this Policy in full. By using our Sites, using the Services (including adding any of the bots to your server or using their features), or otherwise participating in the activities described below, you consent to the collection, creation, sharing, and use of information as described in this Policy, where consent is required by relevant law.

We may provide links to other websites that are not governed by this Policy. Those linked sites are not under our control, and we are not responsible for their content or for the privacy of any information you provide on them.

Information Collected

We do not sell User Data to third parties. We only collect information that is necessary for the operation of the Services. This includes:

User Content

We collect content you provide for lookup, display, and operation of the Services:

• MultiMuse: Character (muse) profile content—names, triggers, nicknames, tags, descriptions, quotes, notes, avatars, and banner images; group names, tags, descriptions, avatars, and banners.
• StageHand: Server configuration such as dice presets, scene presets, index and forum settings, lore carousel content, quest hooks, automation rules (e.g. IFTTT-style triggers and reminders), and related settings you configure.
• Groupie: Your chosen TTS voice identifier, optional display alias (name read before your messages), and per-server settings such as which text channel is used for TTS and whether usernames are read aloud.

Third-Party Account Identifiers

We collect identifiers needed to associate data with a user, server, or message:

• Discord User IDs of users who interact with any of the bots or the website.
• Discord Channel IDs and Guild (server) IDs for channels and servers where the bots are used or configured.
• Discord Message IDs (not message content) where relevant for features such as MultiMuse proxy messages.
• Patreon or Stripe IDs for premium subscribers where a paid tier is offered.

Diagnostic Information

We collect information that helps us operate and improve the Services:

• Device information when you access our website (e.g. IP address, browser, language preferences).
• Usage data we log for debugging and operation (e.g. command usage, API requests, errors).
• Anonymous or aggregated statistics.

Text-to-Speech (Groupie)

When you use Groupie to have messages read aloud, the text of those messages is processed to generate speech. Depending on server configuration, we may use local TTS (e.g. Piper, Kokoro) or third-party providers (e.g. ElevenLabs). When a third-party TTS provider is used, the text you send for that feature may be transmitted to that provider in accordance with their privacy policy. We do not retain the content of TTS messages after synthesis for playback.

Personal Identifiers

We collect this information to respond to you and to fulfill contractual and legal obligations:

• Contact information and content you provide via email, Discord, or other direct channels.
• Email address and billing information (e.g. name, address, partial payment details) if you purchase premium or other paid services.

Feedback and Correspondence

We collect this information to provide you with support and improve our services:

• Suggestions, ideas, or feedback provided directly to us.
• Information from otherwise engaging/interacting with you, such as in support requests or survey responses.

How We Use Your Information

We use User Data only to provide and operate the Services (e.g. storing and displaying character profiles, server config, voice preferences; sending content to Discord; generating TTS when you use Groupie). We do not provide User Data to third parties except as necessary to provide the Services (such as Discord for all bots, or a TTS provider when Groupie uses one). We do not use User Data for profiling, automated decision-making, or marketing.

Legal Basis for Processing

Where required by applicable law, we will obtain your consent to collect and use your User Data for the relevant purpose. Otherwise, we rely on other lawful bases such as performance of a contract (e.g. providing the Services you request) or our legitimate interests in operating and improving the Services, in line with this Policy.

How We Disclose Your Information

We disclose User Data only as needed to provide the Services. This typically includes sending your content and configuration to Discord (so it may be visible according to Discord and your server settings), and when you use Groupie with a third-party TTS provider, sending the text you submit to that provider for synthesis. We do not sell or rent User Data.

We share User Data only to the extent necessary for the relevant use and take reasonable steps to safeguard it. Vendors, advisors, and contractors are required to keep User Data confidential and use it only for the purposes we specify. Depending on the product and your settings, some of your data (e.g. character profiles in MultiMuse) may be searchable or visible to others on Discord via the bots.

Cookies

When you visit our Sites, we may place cookies on your device. We use only strictly necessary cookies so the Sites function correctly and can deliver what you request. These cookies are not used for marketing or to track you across other websites. We may use persistent cookies to keep you signed in between sessions. You can disable or manage cookies in your browser settings, though doing so may affect site functionality.

Protection of Personal Data

We take reasonable precautions to protect User Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction, including security controls (e.g. passwords, encryption), limiting access to those with a legitimate need, and contracts with third parties that handle User Data. No method of transmission or storage is completely secure; we cannot guarantee absolute data security.

Access to your data is tied to third-party accounts (such as Discord). We do not maintain separate login accounts for the bots. You are responsible for securing your Discord and other accounts. We recommend a strong, unique password and two-factor authentication on Discord. If you lose access to your Discord account, you may lose access to data associated with it. If your Discord account is deleted, we will purge data associated with your account within a reasonable time.

How Long We Retain User Data

We retain and process User Data for as long as needed for the purposes described in this Policy (e.g. to provide the Services) and as required by law. When you delete content or disconnect a bot, we will remove or anonymize the associated data within a reasonable time.

Children's Privacy

We do not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through our Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Data on our Services without their permission. If we become aware that we have collected Personal Data from a child under the age of 13 without parental consent, we will take steps to remove that data as soon as possible.

International Transfer of User Data

User Data we collect or receive when providing the Services may be transferred to and processed by recipients inside or outside the European Economic Area ("EEA"). We may transfer your User Data to the United States, or in some cases data may remain in the EEA.

Where User Data is transferred to countries not recognized as offering an adequate level of protection under European data protection law, we will take appropriate measures to ensure such transfers are adequately protected, including standard data protection clauses adopted by the European Commission or a supervisory authority, approved codes of conduct with binding commitments, or approved certification mechanisms with binding commitments of the recipient.

Your Rights and Controlling Your Personal Information

If you are located in the European Economic Area, you have the following rights with respect to your User Data:

• You can request access to your User Data.
• You can request to correct or update your User Data.
• You can request erasure of your User Data.
• You can object to processing of your User Data, ask us to restrict processing of your User Data, or request portability of your User Data.
• You can withdraw your consent at any time if we have collected and processed your User Data with your consent.
• You can complain to a data protection authority about our collection and use of your User Data.

To exercise these rights, you can use the tools provided by the bots or this website to access, correct, update, or delete much of your User Data, or contact us at support@arcana.gay for other requests.

If you reside outside the European Economic Area, you may not be entitled to some or all of the above rights. However, we still agree with the spirit of consumer protection laws and data privacy, and will attempt to honor requests made in alignment with the rights listed above.

Your request to exercise your rights above may be limited in certain situations, for example if your request would reveal information about another person.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your User Data. If you exercise any such rights, we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or impose penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or law. If we make material changes, we will try to notify you via an announcement or notice on this website. We encourage you to review this Policy periodically.